Effective date: April 2026
Solar-Premium Ltd (“Solar Premium”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use www.solar-premium.com, request a quote, or buy from our online shop, and how we use and protect that information.
1. Information we collect
- Contact details you provide voluntarily — name, company, email, phone, project location.
- Order details when you purchase — billing & shipping address, items ordered, payment confirmation (we do not store card data; payments are processed by our secure gateway).
- Account details if you create one — username and hashed password.
- Usage data automatically — IP address, browser type, pages viewed, referring site, collected via standard cookies and analytics.
2. How we use your information
- To respond to enquiries and provide quotations.
- To process and deliver orders, including coordinating with shipping partners.
- To provide pre- and after-sales technical support.
- To send transactional notifications (order confirmations, shipping updates).
- With your consent, to send occasional product news and project updates. You can unsubscribe at any time.
- To comply with our legal obligations and to detect and prevent fraud.
3. Sharing your information
We do not sell your personal information. We share it only with: payment processors, shipping carriers, our hosting and email providers, and authorities when required by law. All processors are bound by appropriate confidentiality and data-protection terms.
4. Cookies
We use cookies to keep your shopping cart working, remember preferences, and measure traffic. You can disable cookies in your browser, but parts of the site may not function correctly.
5. Data retention
We retain order and tax records for the period required by New Zealand and South African law (typically 7 years). Marketing-list data is retained until you unsubscribe.
6. Your rights
You may request a copy of the personal information we hold about you, ask us to correct it, or request deletion (subject to our legal record-keeping obligations). Email
info@solar-premium.com.
7. Security
Our site uses HTTPS encryption, and access to administrative systems is protected by strong authentication. While no online transmission is 100% secure, we apply industry-standard safeguards.
8. Changes to this policy
We may update this policy from time to time. The current version will always be available at this URL with its effective date.
9. Contact
Solar-Premium Ltd ·
info@solar-premium.com ·
www.solar-premium.com
