Effective date: April 2026
Solar-Premium Ltd is committed to supplying durable, accredited solar lighting. This policy explains our refund, return, warranty and dispute procedures for purchases made through www.solar-premium.com and direct project orders.
1. Manufacturer Warranty
All Solar Premium luminaires are supplied with a manufacturer warranty against defects in materials and workmanship — typically 2 to 5 years depending on model. The exact term is stated on each product specification sheet and on your order confirmation. Warranty covers replacement of defective units or components; it does not cover damage from improper installation, vandalism, lightning, abnormal voltages, or environmental conditions outside the rated IP/IK class.2. Faulty or Damaged Goods
Inspect your order on arrival. If any unit is faulty, damaged in transit, or not as ordered, notify us within 7 days of delivery at info@solar-premium.com with photos and your order number. We will arrange replacement, repair or full refund at no cost to you, in line with the New Zealand Consumer Guarantees Act 1993 and the South African Consumer Protection Act 68 of 2008 where applicable.3. Change-of-Mind Returns
Stocked, unopened items in original packaging may be returned within 14 days of delivery for a refund of the product price (shipping and a 15% restocking fee may apply). Custom-configured products (special CCT, custom optics, project-specific brackets) and bulk project orders are non-returnable except in the case of a fault.4. How to Return
- Email info@solar-premium.com with your order number and reason for return.
- We will issue a Return Authorisation (RA) number and the correct return address.
- Pack items securely in original packaging. Returns sent without an RA number cannot be processed.
- Please use a tracked courier; we are not liable for items lost in return transit.